Privacy Policy
We take your privacy seriously. This policy explains how QuickComm collects, uses, and protects your personal information.
Last updated: March 1, 2026 • Effective: March 1, 2026
QuickComm Technologies Private Limited ("QuickComm", "we", "us", or "our") operates the QuickComm CPaaS platform. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website, APIs, dashboard, and communication services. By using our services, you consent to the data practices described in this policy. This policy complies with the Information Technology Act 2000, Digital Personal Data Protection Act 2023, and applicable TRAI regulations.
1. Information We Collect
Account Information
When you create a QuickComm account, we collect your name, email address, phone number, company name, billing address, and payment information. For enterprise clients, we may also collect GST numbers, PAN details, and authorized signatory information.
Usage Data
We automatically collect information about how you use our services, including API call logs, message delivery reports, dashboard access patterns, feature usage analytics, and performance metrics. This data helps us improve our services and provide better support.
Communication Data
When you use our CPaaS platform to send messages (SMS, WhatsApp, Email, Voice, RCS), we process the message metadata (sender, recipient, timestamps, delivery status) as required to provide the service. Message content is encrypted in transit and at rest.
Device & Technical Data
We collect IP addresses, browser type, device information, operating system, and cookies to ensure security, prevent fraud, and optimize your experience.
2. How We Use Your Information
Service Delivery
To provide, maintain, and improve our communication platform services including SMS, WhatsApp, Email, Voice, OTP, and RCS messaging. This includes message routing, delivery optimization, and real-time analytics.
Security & Compliance
To detect and prevent fraud, abuse, and security threats. To comply with applicable laws including TRAI regulations, DLT requirements, IT Act 2000, and data protection laws such as the Digital Personal Data Protection Act 2023.
Communication
To send service notifications, billing updates, security alerts, and product announcements. You can opt out of non-essential communications at any time through your account settings.
Analytics & Improvement
To analyze usage patterns, improve platform performance, develop new features, and provide personalized recommendations. All analytics are performed on aggregated, anonymized data.
3. Data Sharing & Disclosure
Service Providers
We share data with trusted third-party service providers who assist us in operating our platform, including cloud hosting providers (AWS, GCP), payment processors, telecom operators, and analytics services. All providers are bound by strict data processing agreements.
Telecom Partners
To deliver messages, we share necessary routing information with telecom operators, WhatsApp/Meta, email service providers, and RCS aggregators. Only the minimum data required for message delivery is shared.
Legal Requirements
We may disclose information when required by law, court order, or government regulation. This includes compliance with TRAI directives, law enforcement requests, and regulatory audits.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.
4. Data Security
Encryption
All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. API keys are hashed using bcrypt. Payment information is tokenized and never stored on our servers.
Infrastructure Security
Our infrastructure is hosted in ISO 27001 certified data centers in India. We employ multi-layer firewalls, intrusion detection systems, DDoS protection, and 24/7 security monitoring.
Access Controls
We implement role-based access controls (RBAC), multi-factor authentication (MFA), and audit logging for all system access. Employee access to customer data is restricted on a need-to-know basis.
Incident Response
We maintain a comprehensive incident response plan with a dedicated security team. In the event of a data breach, affected users will be notified within 72 hours as required by applicable regulations.
5. Data Retention
Active Accounts
We retain your account data and service logs for the duration of your active subscription. Message delivery logs are retained for 90 days. Analytics data is retained for 12 months in identifiable form and indefinitely in aggregated form.
After Account Closure
Upon account termination, we retain essential data for 30 days to allow reactivation. After this period, personal data is permanently deleted within 90 days. Certain data may be retained longer for legal compliance (e.g., billing records for 7 years as per Indian tax laws).
6. Your Rights
Access & Portability
You have the right to request a copy of your personal data in a structured, machine-readable format. Submit a request through your dashboard or contact our Data Protection Officer.
Correction & Deletion
You can update your account information at any time through the dashboard. You may request deletion of your personal data, subject to legal retention requirements.
Consent Withdrawal
You may withdraw consent for data processing at any time. Note that withdrawing consent for essential processing may affect your ability to use our services.
Grievance Redressal
If you have concerns about our data practices, contact our Grievance Officer at privacy@quickcomm.com. We will respond within 30 days as required by the Digital Personal Data Protection Act 2023.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact our Data Protection Officer:
Email: privacy@quickcomm.com
Phone: +91 1800-XXX-XXXX (Mon-Sat, 9 AM - 6 PM IST)
Address: QuickComm Technologies Pvt. Ltd., Bangalore, Karnataka, India
Have Questions About Your Data?
Our team is here to help you understand how we protect your information.