Voice & IVR Setup Onboarding
Complete Voice Guide • 5 Steps • 2–4 business days
Configure programmable voice calls, IVR flows, virtual numbers, number masking, call recording, and text-to-speech for your enterprise communication needs.
Prerequisites
Available Voice Services
Outbound Calls
Automated voice calls for OTP, reminders, alerts, campaigns
IVR (Interactive Voice Response)
Multi-level IVR with DTMF input and speech recognition
Number Masking
Hide real numbers for delivery/ride-share/marketplace
Click-to-Call
Connect customers with agents via web/app button
Call Recording
Record calls for compliance, training, and quality
Text-to-Speech
Dynamic voice messages using AI-powered TTS engines
Setup Steps
Get dedicated virtual numbers (DID) for inbound/outbound calling. Numbers are provisioned based on your use case and regulatory requirements.
Local Numbers
+91 XXXXX XXXXX
City-specific Indian numbers
Toll-Free
1800-XXX-XXXX
Free for callers, billed to you
Virtual Mobile
+91 9XXXX XXXXX
Mobile format virtual numbers
Regulatory Note: Indian virtual numbers require DOT approval. QuickComm handles the regulatory paperwork. Enterprise clients can get numbers provisioned within 48 hours.
Frequently Asked Questions
How many concurrent calls can I handle?
Default plan supports 30 concurrent channels. Enterprise plans scale to 1,000+ concurrent calls with dedicated infrastructure.
Which languages are supported for TTS?
English, Hindi, Tamil, Telugu, Kannada, Malayalam, Bengali, Gujarati, Marathi, and Punjabi. AI-powered voices with natural intonation.
Can I use my own audio files instead of TTS?
Yes. Upload pre-recorded audio files (MP3/WAV) for IVR prompts. Recommended: 8kHz mono WAV for best quality over phone networks.
Is call recording stored securely?
Yes. Recordings are encrypted at rest (AES-256), stored for 90 days (configurable), and accessible only via authenticated API. Compliant with GDPR and Indian IT Act.
Do you support international calling?
Yes. QuickComm supports outbound calls to 200+ countries. International virtual numbers available for US, UK, Singapore, and UAE.