WhatsApp Business API Onboarding
Complete setup guide • 6 Steps • 5–10 business days
This guide walks you through the entire WhatsApp Business API onboarding process — from Meta Business verification to sending your first template message through QuickComm's platform.
Prerequisites & Documents Required
Step-by-Step Onboarding Process
Meta requires all WhatsApp Business API users to complete business verification. This verifies your legal business entity and unlocks higher messaging limits.
Process:
- 1Go to business.facebook.com → Settings → Business Info
- 2Click "Start Verification" and select your country (India)
- 3Upload business registration documents (GST Certificate preferred)
- 4Enter your official business phone number and domain
- 5Verify via phone call or email OTP from Meta
- 6Wait for Meta's review (typically 2–5 business days)
Important: Your business name on Meta must exactly match your legal entity name on documents. Mismatches will cause rejection.
Accepted Documents for India: GST Certificate, Certificate of Incorporation, Udyam Registration, Shop & Establishment License, or DPIIT Recognition Certificate.
Messaging Limits & Tiers
| Tier | Unique Users/Day | Upgrade Criteria |
|---|---|---|
| Unverified | 250 | Default for unverified businesses |
| Tier 1 | 1,000 | After business verification |
| Tier 2 | 10,000 | 2x current limit in last 7 days |
| Tier 3 | 100,000 | 2x current limit in last 7 days |
| Tier 4 | Unlimited | 2x current limit in last 7 days |
Frequently Asked Questions
How long does the entire WhatsApp onboarding take?
Typically 5–10 business days. Meta Business Verification takes 2–5 days, and template approvals take 1–2 days. The rest can be done same-day.
Can I use my existing WhatsApp number?
Yes, but you must delete the existing WhatsApp account (personal or business app) and wait 24 hours before registering it on the Business API. All existing chats will be lost.
What if Meta rejects my business verification?
Common reasons: name mismatch, unclear documents, or website issues. QuickComm's onboarding team will help you resolve the issue and resubmit.
Is Green Tick (Official Business Account) included?
Green Tick is applied separately after your WABA is live and active. It requires notable brand presence. QuickComm assists with the application process.
What are the costs involved?
WhatsApp charges per conversation (24-hour window). Rates vary by category: Marketing > Utility > Authentication. See our pricing page for India-specific rates.